Austin TX Real Estate - Hill Country Austin Lakeway Homes for Sale: Hey Listing Agents, Continue to NOT Return Calls to Consumers!!

Hey Listing Agents, Continue to NOT Return Calls to Consumers!!

Hey Listing Agents, continue to not return calls to consumers!!  As McDonald's says, "I'm lovin' it!!" 

Working Austin TX real estate agentFirst, it makes me feel great when I return a call and a consumer is so excited that I called them back so promptly. Second, by you not returning their calls, they're calling me instead and in return, you're helping to build my business!! I bend over backwards to give my new, existing, and potential clients great customer service!!

I got off the phone a little bit ago with a very nice gentleman who was ecstatic that I returned his call in under 30 minutes when he had been trying to get in touch with a listing agent on a property for 4 days.  Yes, 4 days!

We're not talking about a price range where an agent doesn't return a call because they don't want to hand hold a buyer at $100k. We're talking about a price range upwards of $400k!  A ten minute conversation has turned a stranger into a new client buyer.

Again, Listing Agents, I beg you, continue to not return calls so the consumers will continue to call me!!  I've been so busy lately, and it's great!  Mama needs a new crib!!

As for you buyers and sellers out there, make me your first call before you waste time waiting for a returned call from someone else...

**Are You Packed Yet?** 

donna harris Realtor Austin TX blog

Donna Harris, REALTOR®
RE/MAX Austin Skyline

Austin TX Real Estate and the surrounding areas of Lakeway, Bee Cave, West Lake Hills, Cedar Park, Round Rock, Spicewood, Circle-C, Steiner Ranch, and everywhere in between... Hill Country Austin TX Real Estate and beyond. Whether you're buying or selling an Austin home, I'll be with you every step of the way. 

For real time Austin TX listings, click here.

** #1 Agent in my Office for all of 2008 **

Copyright© 2010 By Donna Harris, All Rights Reserved. You may re-blog with links back to this post.
* Hey Listing Agents, Continue to NOT Return Calls to Consumers!! * was first published on

Comment balloon 18 commentsDonna Harris • August 13 2010 04:40PM


Donna - Ah the power of a quick phone call back huh? Way to go and keep calling. Amazing that listing agents don't call back... Just amazing...

Posted by Robert Hammerstein, Bergen County NJ Real Estate (Christie's International Real Estate ) about 10 years ago

Hi Donna,  You are so preaching to the choir here !  I'm tired of hearing agents complain about how tough this market is and then take a call from a client like you described in your well written post.

Posted by Bill Gillhespy, Fort Myers Beach Realtor, Fort Myers Beach Agent - Homes & Condos (16 Sunview Blvd) about 10 years ago

I am 100% behind you on this one Donna! I too get numerous phone calls due to someone not returning a call. Keep it up people, more business for me!

Posted by Stephanie Reynolds, East County San Diego Homes 619-838-4408 (Integrity First Financial Group, Inc. ) about 10 years ago this post!  And don't you love agents who don't return calls?  I hope they keep up the "good" work - it's great for business...OUR business!

Posted by Susan Haughton, Susan & Mindy Team...Honesty. Integrity. Results. (Long and Foster REALTORS (703) 470-4545) about 10 years ago

Wow it's amazing Realtors don't return calls like that. Basically, they're throwing away a $12,000 check!

Posted by Troy George, Real Estate Broker - Colleyville/Southlake - (817- (Colleyville, Texas Real Estate Expert - Synergy Realty) about 10 years ago

Donna - I gained a half million dollar buyer a few years ago because nobody was returning her phone calls.  She was driving through neighborhoods calling the number on the sign and nobody was calling her back, except me.  I answered my phone, she was already pre-approved, showed her two homes and closed on one in 30 days.

Posted by Michelle Gibson, REALTOR (Hansen Real Estate Group Inc. ) about 10 years ago

Donna, it doesn't hurt my feelings if agents don't return customer calls. Better chance they may call me.

Posted by Ted Tyndall, I will help You find the Home YOU want to Buy (Davidson Realty Inc.) about 10 years ago

Hi Donna - Isn't it amazing that some agents simply treat their clients and prospects so shabbily?  They will spend time and money promoting themselves, and when someone calls, they can't be bothered talking to them.  They get a listing and wait for other agents to sell it.  They can't be bothered taking calls on it.  Very strange.

I held an open house for another agent in my office one time and a couple came in and kept moaning and groaning.  I asked them what was wrong, and they said we love this house and wanted to buy it several months ago when it was listed with another office, but the listing agent never returned our calls.  They called him every day for 2 months and never got one return call. 

They said they had just closed escrow on another home that they didn't like anywhere near as much as this one.  Turns out they didn't realize they could have called any Realtor to show them the property and write an offer.  They thought they had to call only the listing agent.

Posted by Susan Neal, Fair Oaks CA & Sacramento Area Real Estate Broker (RE/MAX Gold, Fair Oaks) about 10 years ago

Hi Donna, I don't get why calls are not returned. As a listing agent, I pick up the phone almost everytime it rings. If not, then all calls are returned most times within 15 minutes. We are in a service business and if someone doesn't have time to return a call, then get an assistant or better yet, give us the business!

Posted by Jackie Connelly-Fornuff, "Moving at The Speed of YOU!" (Douglas Elliman Real Estate in Babylon NY) about 10 years ago

Donna - I can't tell you how many times I've answered my phone to hear a surprised voice say that I was the first realtor to answer the phone.

Posted by Larry Brewer - Benchmark Realty llc (Benchmark Realty LLc) about 10 years ago

Hi Donna... Good for you!  What buyers and sellers want more than anything is our attention... and in a timely manner.  Every agent should recognize that!

Posted by Steve Shatsky about 10 years ago


Returning call makes good business sense.

Good luck and success.

Lou Ludwig

Posted by Lou Ludwig, Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC (Ludwig & Associates) about 10 years ago

Donna, We too are finding great clients by agents not returning their calls.  I hope that it continues herer as well!

Posted by Tony & Darcy Cannon, The C Team (Aubrey and Associates Realty) about 10 years ago


Great Post.  It is amazing how many agents, do not respond in a timely manner.

Thanks for sharing,

Matt Naumann

Posted by Matthew Naumann, Goose Creek, SC Real Estate Agent (Exit Realty Charleston Group) about 10 years ago


Way to go.  People today do not want to wait for a decent hamburger to be cooked.  Do you think they are going to wait for someone to call them back?

Posted by Richard Weeks, REALTOR®, Broker about 10 years ago

Nice job Donna.  It's amazing how many agents don't return phone calls promptly. 

Posted by Amanda Christiansen, Christiansen Group Realty (Christiansen Group Realty (260)704-0843) about 10 years ago

Hi Donna,

I called an agent the other day that had so many requirements on her voice mail (she didn't answer of course!) like this:

 calls after 6 will be returned next business day, on Sundays calls will be returned on Monday....yada yada!

People won't follow that ! They will hang up and call the next agent! I have picked up many a client who says your the first agent to answer my call.  So I agreee with you on this one!!!


Posted by Tracy Lee Parker, Buy*Sell*Lease (RE/MAX Dallas Suburbs/PLATINUM PROPERTIES & MANAGEMENT) about 10 years ago

Glad to hear it helps other people's business as well!

Posted by Donna Harris, Realtor,Mediator,Ombudsman,Property Tax Arbitrator (Donna Homes, powered by JPAR - about 10 years ago