If you're looking for an endorsement on your services from me, don't be an idiot and make yourself look like a fool! For those in the Lakeway TX area, I recommend you NOT call Barton Roofing for your roofing needs, and here's why...
I have a house under contract with some wonderful buyers. I was trying to get them a roofing allowance for the small amount of hail damage on the roof they're buying. It's no big deal as it's not very much damage and it's basically cosmetic, but if the bank will agree to a couple of hundred dollars to repair the damage, more power to us, right?
Anyway, I've called a couple of roofing companies, and this Barton Roofing in Lakeway Austin TX blew me away. He doesn't want to compete with an estimate. I'm sorry, what? He doesn't give written estimates that can be used to compare price and allow someone to make an educated decision. He thinks I'm going to use his estimate to milk out the highest dollar we can, and turn around and use the lowest estimate to do the work.
First of all, the repair is so small, all the estimates should be within $20-50 of each other. We're not talking high dollar volume here. Second of all, I would never ask for a "fake" estimate. If he submits an estimate that turns out to be significantly higher than the other bids, why can't my buyer decide to use one of the lower bids? Thirdly, if he submits a low bid to guarantee he gets the job, but it doesn't cover his expense, that's on him, not me. And fourthly, if he plans on running a business on customer service and referrals, he has a lot to learn!! My blog ranks pretty high, and someone googling his company will probably find this and call the next company they find.
I had roofers go to the house for estimates and Barton Roofing was not one of them to compete for my client's business, or any of my future business with other clients. They were very rude, and I don't appreciate it.
**Are You Packed Yet?**
Donna Harris, REALTOR®
RE/MAX Austin Skyline
www.DonnaHomes.coma
Donna@DonnaHomes.com
Austin TX Real Estate and the surrounding areas of Lakeway, Bee Cave, West Lake Hills, Cedar Park, Round Rock, Spicewood, Circle-C, Steiner Ranch, and everywhere in between... Hill Country Austin TX Real Estate and beyond. Whether you're buying or selling an Austin home, I'll be with you every step of the way.
For real time Austin TX listings, click here.
** #1 Agent in my Office for all of 2008 **
Copyright© 2010 By Donna Harris, All Rights Reserved. You may re-blog with links back to this post.
* Barton Roofing - Lakeway TX - Horrible Customer Service Attitude * was first published on donnahomesblog.com
Donna,
Wow. Some business owners never cease to amaze me. Do you not sometimes wonder how they can stay in business?
I love the fact you blogged about this and used the power of Activerain to warn your market
I saw this company's advertisement this weekend in the bathroom stall at a kid's bounce house place. Yes, they belong in a bathroom stall!