I've been reading a lot of blogs lately about how people are having problems controlling their sellers and getting showing on their properties for some reason or another...
Why do you allow this? When I list a property, I tell the sellers how it works, I don't allow them to tell me how it's going to work. I'm the professional and I know how to get people into looking at their house. They don't understand how Realtors and Buyers actually work and how they want to make appointments.
In the listing agreement, there is a place to enter the showing information. I tell them showings will be set up through a company called CSS- Centralized Showing Service. I tell them that they will get a call on behalf of the agent wanting to show the property and that they will be given a showing window. I tell them that part of their contract with me is that they will help facilitate the sale of the property which means they should not decline any showings.
In the summer time when I know kids will be home, I tell them I will request a 1 hour notice for everyone to have time to leave the property. On the weekends, I tell them that I will request a 1 hour notice.
However, I also tell them that I am making their showings as "Courtesy Call" and not "Appointment Required" (yes, there are sometimes exceptions, but very vevry rarely). This means that they must leave the house every morning in showing condition so agents and buyers can come by at any time with a courtesy call to the showing service. This also means, if the seller doesn't answer their phone, no one has to wait for a returned call!!! I remind my sellers that they need to keep their phones on at all times, and they need to check their messages often in case they missed a showing call.
I do not allow my sellers to dictate when a showing can and cannot take place. Some sellers need a little more showing notice like 2 hours instead of 1, and that's ok. But, when I see instructions that say, No showings on Wednesdays or Thursday... or No Showings on Sundays... or No Showings before noon on a Saturday... and things like that, those usually don't get shown because they usually won't work in the route I take with my buyers. If I can't show them, my buyers can't buy them... I use this same theory with my sellers and they quickly understand that they need to do something with their pets or kids in order to have plenty of showings and the times that work for the buyers, not just the sellers.
If you educate the sellers at the time of the listing appointment, showings will not and should not be a problem. Take control of your listings, don't let them control you. If you can't show the property, you can't help sell it, and if you can't sell it, you need to cancel the listing and part with the seller.