Austin TX Real Estate - Hill Country Austin Lakeway Homes for Sale: I said, I Have Never Had a Buyer or Seller Walk at the Closing Table

I said, I Have Never Had a Buyer or Seller Walk at the Closing Table

I had a showing appointment today where I was interviewed throughout the entire appointment. Usually, people interview agents prior to working with them, so this was a little unusual for me.  I obliged as we went along. One of her questions caught me, but I think her reaction caught me even more...

She asked what the most common reasons were of why one of my buyers or sellers had walked away at the closing table.  My response was that I had never had a buyer or seller walk away at the closing table. Her response was one of shock and was a little taken aback.  I repeated myself and said, "Knock on wood, but I've never been in that situation before."

Basically, if my buyers and sellers are at the closing table, they're closing. It means all the issues, if there were issues, had been resolved prior to getting there. I feel my negotiating skills come into play in those situations.  Here are a couple of examples:

Buyer and seller crisisI did a walk thru with my buyers and we stood in the kitchen thinking, "something's missing"... The house was vacant when we looked, so it wasn't that furniture was gone. We had negotiated the fridge to remain, as it was a nice fridge, but the seller "forgot", and she sold it! I negotiated a $850 gift card to be given to my buyers at closing by the listing brokerage since we were past the time to make changes on the HUD-1 and get an additional credit towards closing costs.  Gift card received the next day...

Another issue that came up with a buyer is that after the inspection, there were some repairs that needed to be made, and when negotiated, the seller decided to take out the washer and dryer that were previously already negotiated into the contract. My buyer was furious. We talked about the situation and whether or not he would really throw the house away over a 15 year old set of washer and dryer.  He said no.  They were old, and he could get a better set on Craigslist for inexpensive. He was being a good sport, so I contacted the listing agent and asked him to throw in $100 with me to credit the buyer at closing so he would have $200 to go towards a new washer and dryer. The listing agent agreed!

Just three weeks ago I had a closing where the buyers were doing their final walk thru. One of the sellers was home and welcomed us. We talked and said what a lovely home it was. We met the neighbor since she was outside helping the seller. Then, along comes Seller #2. She was huffing and puffing about how we were trespassing in her home and how she was going to report me to every real estate agency out there and get my license taken away, blah blah blah.  She threatened to not show up at closing. I pointed out that it's not trespassing when the owner says it's ok to enter the house and also pointed out that she needed to look at the end picture and just show up for closing tomorrow.

I called her agent when I left and told her how I was just completely yelled out and threatened and how she needed to contact her seller and remind her why she's selling and why she just needs to get on with things and show up to closing. She called me back an hour later and told me it was taken care of. We also rearranged closing times so the parties would not pass in the lobby as we didn't need either to have a reason to not be happy that day.  We closed!!

I guess I'm just pointing out that even though there is drama in most real estate transactions, with a good agent on your side, those issues can become non-issues and settled out well before closing.

I wrote a follow up post you can read here: Deals Can Fall Apart that Are Beyond Our Control.

**Are You Packed Yet?**

donna harris Realtor Austin TX blog

Donna Harris, REALTOR®
RE/MAX Austin Skyline
www.DonnaHomes.com
Donna@DonnaHomes.com
austin-texas-homes-for-sale.com

Austin TX Real Estate

and the surrounding areas of Lakeway, Bee Cave, West Lake Hills, Cedar Park, Round Rock, Spicewood, Circle-C, Steiner Ranch, and everywhere in between... Hill Country Austin TX Real Estate and beyond. Whether you're buying or selling an Austin home, I'll be with you every step of the way. 

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** Multi-Million Dollar Producer Year after Year **

Copyright© 2013 By Donna Harris, All Rights Reserved. You may re-blog with links back to this post.
* I said, I Have Never Had a Buyer or Seller Walk at the Closing Table
* was first published on donnahomesblog.com.

Comment balloon 79 commentsDonna Harris • March 14 2013 05:37PM

Comments

Hi Donna, to me that is a very strange question to come from a possible buyer and for her to reinforce the question would put red flags up for me.  You may want to check on her to see how many times she has walked away from a deal.  Good post!!

Posted by Judith Parker, CRS, GRI, CMRS, Charlotte, NC (ProStead Realty) over 5 years ago

Never is a big word, but (knock on wood) I've also never lost a closing yet!  As you've pointed out, sometimes it takes a nudge here and there to get the parties across the finish line - usually through an honest mistake or misunderstanding, and sometime because someone forgets to play nice in the sandbox.  But our job as professionals is not done until our clients accomplish their goals.

Posted by Jeanne Dufort, Madison and Lake Oconee GA (Coldwell Banker Lake Country) over 5 years ago

Donna - Agreed!  We've been in this business a LONG time and I can't say we've had anyone walk away fron the closing table.  I'm afraid we've come close a couple of times.  It's why it's so important to have an agent on YOUR side before, during and after the sale.

Cyndi

Posted by Bill & Cyndi Daves, TeamDAVES - Your REALTORS In the GA/NC Mountains! (Hiawassee, Young Harris, Blairsville, Hayesville, Murphy and Beyond!) over 5 years ago

Judith, Her last house, they bought land and then built a house. That was almost 20 years ago, and like many others, had heard many stories of people getting to the closing table and not closing. She was asking me lots of insightful questions which showed her how I work and negotiate.

Jeanne, I know!!

Cyndi, Exactly!!

Posted by Donna Harris, Realtor,Mediator,Ombudsman,Property Tax Arbitrator (Donna Homes, powered by JPAR - TexasRealEstateMediationServices.com) over 5 years ago
Sounds like a smart buyer covering her bases and interviewing her agent. Great reply Donna!
Posted by Jesse Vasquez, "APPROVED” (Graystone Mortgage LLC) over 5 years ago

Donna

Things can get out of control very quickly and it sounds like you where to get them back under control.

Good luck and success.

Lou Ludwig

Posted by Lou Ludwig, Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC (Ludwig & Associates) over 5 years ago

Good examples Donna on getting through the drama, and someone has to be the cool head in these wild circumstances.

Posted by Gary Woltal, Assoc. Broker Realtor SFR Dallas Ft. Worth (Keller Williams Realty) over 5 years ago

Yeah lots of emotion you can either fall trap to it or you can just bow out. At times I admit I can go into either category. Bottom line is each and every seller and buyer are different and have a different mindset as well as reason they are selling. Be prepared for anything

Posted by David Shamansky, Creative, Aggressive & 560 FICO - OK, Colorado Mtg (US Mortgages - David Shamansky) over 5 years ago

I had one sale not close where an IRS lien was disclovered by the title company right before closing.  That's it.  I represented the buyer so. . . . . we just found another house.

I've had several over the years where I wouldn't expose my buyers to the bad temper of the sellers and we schedule separate closings. 

Then there was the one where the buyer, before closing, became so nasty to me I just let it close without me.  There's no requirement that a buyer's agent expose themselves to a nasty buyer.  The buyer called after closing and apologized and invited me to dinner in their new home.  I went and we remain friends. 

I've had several cases where the final pre-settlement walk-through revealed agreed upon repairs not made and settlement was delayed until the sellers agreed to compensate the buyers for their negligency.  They agreed to make the repairs and then didn't.  They pay. 

With more years in the business and more transactions under an agent's belt, more "close calls" will be experienced.  That said, the contract has several built-in penalties for default. 

Posted by Lenn Harley, Real Estate Broker - Virginia & Maryland (Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate) over 5 years ago

Donna - I've had closings delayed, but they've always closed in the end.

Posted by Michelle Gibson, REALTOR (Hansen Real Estate Group Inc. ) over 5 years ago

Like you I have never had it get to the table and crash.  I did however end up with a gift card solution to a missing set of drapes!

Posted by Gary L. Waters, Broker Owner, Waters Realty of Brevard, LLC, ... a small office, delivering big service! (Waters Realty of Brevard, LLC) over 5 years ago

I've never had anyone walkout yet but it's been close when I had a new home builder that actually refused to put in the upgrades a buyer had ordered.  Wrong countertops, wrong carpet colors, etc.  The closing attorney said it was actually not substantial enough for them to not close and they could lose their deposit so they closed and dealt with the builder later. 

Posted by Marc McMaster, Putting my clients before myself (RE/MAX Centre Realty) over 5 years ago

Here, the sellers usually sign all the papers days before the actual closing date so buyer and seller don't meet. Even then, things can become a problem, especially if, after signing the papers, the seller when moving out takes something that is part of the contract. The listing agent has to remind the seller of this or there are problems. Had a seller's son take out a big redwood tree the night before the final walkthrough. It ended up closing, but you can bet extra money changed hands.

Posted by Hella Mitschke Rothwell, Hawaii & California Real Estate Broker ((831) 626-4000) over 5 years ago

I once a had a buyer walk from the closing table. Their Realtor walked in with them, set at the closing table and shoved the MLS sheet at and asked "What does this mean that I will only get 2% in commission."

Well, it means you will get 2% at this closing. She said "I am worth more than 2%." She gathered up the buyers and they walked out.

The buyer was already bringing $2000 to closing, where did she think the money would come from?

Posted by Than Maynard, Broker - Licensed to List & Sell - 405-990-8862 (Coldwell Banker Heart of Oklahoma) over 5 years ago

What an odd question.  I've never had a buyer or seller walk at the closing table either.  Like you, we negotiate everything before hand and everything is taken care of before closing.  Good post.  

Posted by Amanda Christiansen, Christiansen Group Realty (Christiansen Group Realty (260)704-0843) over 5 years ago

I've been in real estate for over 20 years and have also never had a buyer or seller walk away from the closing table (although I've heard these stories from time to time). By the time you are at the table, issues should have already been identified and resolved. If not, some agents haven't done their job as far as I'm concerned.

Posted by Nina Hollander, Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor (RE/MAX Executive | Charlotte, NC) over 5 years ago

That's an interesting question.  The important thing is why did she ask it.  I would assume it indicates that she was a first time buyer who had fears of what could go wrong with the purchasing process.

Posted by Brian Schulman, Lancaster County PA RealEstate Expert 717-951-5552 (Coldwell Banker Residential Brokerage, Lancaster PA) over 5 years ago

Donna, I've only had one deal that didn't go through at the closing table. It was neither the buyer's or seller's fault. We went to closing three different times and on the third time for no reason, the lender decided not fund the buyer's loan.

Posted by Michael Setunsky, Your Commercial Real Estate Link to Northern VA over 5 years ago

That's a great answer.  The reason people are at the closing table is to close, we figure everything out before the closing.  The beauty of this answer is shows resourcefulness and problem solving.  There is too much at stake by the take you get to closing - it's the most undramatic and uneventful part of the sale.

Posted by Ruth Lerner (William Raveis Real Estate) over 5 years ago

I had one where the divorced husband was not very collaborative in a short sale. . . it took a lot of convincing but signed at the end. .

Posted by Fernando Herboso - Broker for Maxus Realty Group, 301-246-0001 Serving Maryland, DC and Northern VA (Maxus Realty Group - Broker 301-246-0001) over 5 years ago

Donna, I have never had one walk either. One wanted to balk after closing and before recording but not at the closing table!

Posted by Wanda Kubat-Nerdin - Wanda Can!, So Utah Residential, Referral & Relocation REALTOR (Prado Real Estate South) over 5 years ago

me either, even though once it came close.  Buyer and seller were yelling at each other at closing table.  Finally I threw my own 2 cents in and some gutters and we closed.

Posted by Tammy Lankford,, Broker GA Lake Sinclair/Eatonton/Milledgeville (Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668) over 5 years ago

By the time we reach pre-close, love is in the air...90% of what is going to happen takes place in the initial phone call....after so many of these, you finally figure out what it takes to get lift off....

Posted by Richie Alan Naggar, agent & author (people first...then business Ran Right Realty ) over 5 years ago

Great Post - This is a lesson for those just starting out in the business -

The things that we must do in order to get to closing, but we do them because that's our job.  We bring Mr & Mrs. Seller and Mr. & Mrs. Buyer to the table and WE CLOSE!  It can be rough at times but we still continue to do what we do!  You sometimes wonder what sellers and buyers are thinking of before they get to closing!  End Results:  Close!  Great job Donna in how you handled every situation.

Posted by Graziella Bruner, Associate Broker - Serving Wayne & Oakland County (NCS Premier Real Estate) over 5 years ago

Donna-Makes me wonder how many times had the interviewer's deals blown up a Closing and who caused the blow up?

Posted by Wayne Johnson, San Antonio REALTOR, San Antonio Homes For Sale (Coldwell Banker D'Ann Harper REALTORS®) over 5 years ago

Donna, Great post.  Every real estate transaction has some sort of opportunity to problem solve.  Taking care of them last minute is a critical skill for real estate agents.  

Kim 

Posted by Kim Peasley-Parker (AgentOwned Realty, Heritage Group, Inc.) over 5 years ago

I Only had one, and it was because the buyers misrepresented themselves and who they were to their bank. All sorts of legal drama.  They hid in another room during the attempted closing and then walked claiming they did not have the last $2000 needed to close.  I never saw them even though they were my customers. I don't think that they got their down payment back. Very weird episode. I'll never really know what happened, but I heard that they were squatting in a short sale that wasn't even theirs for over two years. We do have stories!! Lucky you to not have any that never closed.

Posted by Janis Borgueta, LIC RE Salesperson (Key Properties of the Hudson Valley ) over 5 years ago

So many great responses, thank you all. No, this is not a first time home buyer and no she's not had issues in the past. As I previously mentioned in an earlier comment, she hasn't bought a house in over 20 years, and had heard many stories of issues, so she was asking me questions. No big deal. I explained to her a couple of my examples and stories.

It's good to hear that many others have also not had people walk from the closing table. It's definitely best to get issues resolved before hand.

I wrote a follow-up post called Deals Can Fall Apart that Are Beyond Our Control so take a look at that.

Posted by Donna Harris, Realtor,Mediator,Ombudsman,Property Tax Arbitrator (Donna Homes, powered by JPAR - TexasRealEstateMediationServices.com) over 5 years ago

Is it just me? That sounded like the typical baloney that goes on with many of my deals. If it's not the seller, it's the buyer, if it's not the buyer or seller it's the agent. I fondly recall that one deal I had that had absolutely no problems from anyone and I received the full commission contracted. Maybe there'll be another one some day...

Posted by Jeffrey Smith, Short Sale Education (Author of 'Realtors Guide To Short Sale Success) over 5 years ago
GREAT POST, good information. I've always said we are much more than Realtors. If we can problem solve and think on our feet, the suitors come quickly. I had a divorced couple who could be in the same room at any time during our escrow. One minute the husband was cooperative...the ex-wife was outraged. It was a challenge all the way through. But with quiet understanding ( not getting into their squabbles) we closed and on time. All I can say is WHEW.
Posted by JoAnn Borelli-Mardesich over 5 years ago

I've also never had a buyer or seller walk away at the closing table, although I'll admit I've had a couple of them threaten to do so. I did have one guy who was caught having lied on his loan application. It happened in 1997. Apparently, they went to verify his employment at the last minute and he was no longer working there.

Posted by Jason Crouch, Broker - Austin Texas Real Estate (512-796-7653) (Austin Texas Homes, LLC) over 5 years ago

I only had one which was not a bad deal at all! In my case, seller walked, he paid my commission as well as listing agent's and compensated the buyers in a generous way! He received an offer which was far better than ours and they were going to let him stay in the house as a tenant.

Posted by Beth Atalay, Cam Realty of Clermont FL (Cam Realty and Property Management) over 5 years ago

Reminds me of my first deal in central florida where many agents operate on the "the buddy system" and some problems get buried. 

I do a walk thru only to find decorator ceiling fans and the $2000 refrigerator replaced with junk.

  • Me to agent:  we have a problem, seller replaced the fridge and ceiling fans.
  • List Agent says:  But YOU don't understand...they were not planning on leaving those.
  • Me to agent:  No, YOU do not understand...they are included in the sale.

Long story short:  I made him escrow HIS commission until the stolen things were returned.  He STILL did not get it and  thought it was my fault for not "pooh-poohing" the problem. But he did buy the sellers a new refrigerator.

Eve in Orlando

 

 

Posted by Mike & Eve Alexander, Exclusively Representing ONLY Orlando Home Buyers (Buyers Broker of Florida ) over 5 years ago

Wow, what a story!  Can't believe that one woman was so drama-filled.  I think some people just thrive on this.

Posted by Paula McDonald, Magnolia Realty ~ Granbury, TX 936-203-0279 (Magnolia Realty ~ Granbury) over 5 years ago

I had a buyer walk way the morning of closing. The mortgage broker (who I referred him to) told him to not go to closing, and instead buy his father's house. That has been three years, and I have yet to send another referral to said lender.

Posted by Doug Rogers, Your Alexandria Louisiana Agent (Bayou Properties) over 5 years ago

Great reply, Donna.  You think on your feet.  My Austin biz will come your direction.

Posted by Colleen K. Cotter (Keller Williams) over 5 years ago

Donna, how many agents can claim this - what you have claimed? That shows your clients are so lucky to have you on their side - and in a real sense, you not only make sure that the closing is 'on' and yes, they are not deprived of something which has been agreed upon in contract!

Posted by Praful Thakkar, Andover, MA: Andover Luxury Homes For Sale (LAER Realty Partners) over 5 years ago

Donna - Getting to close requires much negotiation and balancing.  Once we get there, we should be past the hard part, hopefully.

Posted by Christine Donovan, Broker/Attorney 714-319-9751 DRE01267479 - Costa M (Donovan Blatt Realty) over 5 years ago

Yes...as they say, the BUYER is committed at the closing including having spent a considerable amount of monies during the process of getting there.

Posted by Wallace S. Gibson, CPM, LandlordWhisperer (Gibson Management Group, Ltd.) over 5 years ago
Could response to the clients question. It does keep a balance to keep the deals closing.
Posted by Keith Lawrence, ABR, CDPE, SFR, 203K Specialist (RE/MAX Properties) over 5 years ago

Every transaction as something come up that causes us to earn our commission. Our job is to remove obstacles to the closing.  (And keep calm!)

Posted by Kathryn Maguire, Serving Chesapeake, Norfolk, VA Beach (GreatNorfolkHomes.com (757) 560-0881) over 5 years ago

Great post, Donna - it's tough to imagine getting to the closing table and walking.

Posted by Wayne and Jean Marie Zuhl, The Last Names You'll Ever Need in Real Estate (Samsel & Associates) over 5 years ago

Every transaction has its ups and downs, but all seem to make it to the closing table for me.   No walk aways the last day here....

Great post!

Posted by Dagny Eason, Fairfield County CT, CDPE Homes For Sale and Condo (Dagny's Real Estate) over 5 years ago

I love the way you keep your eye on the prize, and immediately start thinking how to work out a compromise, instead of having the opposing parties go to war with each other over nonconsequential items like an old appliance. 

Posted by Susan Ani over 5 years ago

Donna, you sound like a real pro. Thanks for sharing your story.   

Posted by Michael Dixon (Michael Dixon Realty) over 5 years ago

I've never had a buyer or seller walk away at the closing table either, but the drama is familiar.  Nice easy closings are a rare thing.

Posted by Joetta Fort, Independent Broker, Homes Denver to Boulder (The DiGiorgio Group) over 5 years ago

I too have never had a buyer or seller walk from the closing table.  Issues are supposed to bne sorted well befor emaking it to closing. If not...then someone didn'tt do their job properly.

It's funny the things we hear from folks that are not in the business. Rumor and reality are rarely the same.

Posted by Bryant Tutas, Selling Florida one home at a time (Tutas Towne Realty, Inc and Garden Views Realty, LLC) over 5 years ago

Donna, this is a great post! There are always hurdles to get past to make it to closing but, with a solid agent like yourself having a buyer or seller walk at the table doesn't happen!

Posted by Amanda S. Davidson, Alexandria Virginia Homes For Sale (Amanda Davidson Real Estate Group) over 5 years ago

Did this buyer read a book labeled 'real estate horror closings?'  I've never had one happen either but we've had to split the buyer & sellers up in seperate rooms because they were going to kill each other!  Very emotional time.  Hope the buyer got a good feeling working with you.

Posted by Lyn Sims, Schaumburg IL Area Real Estate (RE/MAX Suburban) over 5 years ago

Donna, 

Excellent post.  SO much of our roles in real estate is to negotiate and handle any issues that come up.  Some days are a little too exciting!

All the best, Michelle

Posted by Michelle Francis, Realtor, Buckhead Atlanta Homes for Sale & Lease (Tim Francis Realty LLC) over 5 years ago

Interesting story, sounds like you passed the interview phase. Best of the year to you.

Posted by Charles Stallions, 800-309-3414 - Pensacola, Pace or Gulf Breeze, Fl. (Charles Stallions Real Estate Services ) over 5 years ago

No walk-aways yet for me, but there is always a first time...

CYA & CYCA (cover your clients rear)

Posted by John Dotson, The experience to get you to the other side! (Preferred Properties of Highlands, Inc. - Highlands, NC) over 5 years ago
Great points. We don't have "closing tables" here but I totally agree that good agents resolve drama and get it done.
Posted by Laura Coffey, Keller Williams VIP Properties (Keller Williams VIP Properties) over 5 years ago
I always take photos of the appliances and include them with the offer so that we document what conveys with the house. No switcheroos tolerated. Doug, I would have sued the Lender for Business Interference and I would go file professional complaint to his licensing board.
Posted by Michelle Chauvin, Las Vegas and Henderson, NV over 5 years ago

very good post Donna...

Posted by Ron Aguilar, Mortgage & Real Estate Advisor since 1995 (Continental Mortgage) over 5 years ago

Great points.  Having a good team in place should help identify and resolve any issues prior to closing. 

Posted by Kat Palmiotti, The House Kat (Grand Lux Realty, 914-419-0270, kat@thehousekat.com) over 5 years ago

I love all the various conversations about "the closing" table. That's another reason why I like working in Arizona. We don't have a "closing" table to deal with.

Posted by Jon Quist, Tucson's BUYERS ONLY Realtor since 1996 (REALTY EXECUTIVES TUCSON ELITE) over 5 years ago

Hi Donna, neither have we, but we've held several closings in separate rooms.

Posted by Bob Miller, The Ocala Dream Team (Keller Williams Cornerstone Realty) over 5 years ago

communication is key ... things do get tough at times but the closing must happen ... two good agents can make things happen to the benefit of both of their clients .... 

Posted by Lehel Szucs, REALTOR of choice (All Seasons Real Estate, Inc.) over 5 years ago

I had the buyer not show up at closing one time.  I represented the seller, and the buiyer called the attorney's office and said he wasn't signing.  We all talked it over, and closed the next day.

Posted by Karen Steed, Associate Broker Haralson Realty (Tallapoosa, Bremen, Waco, Buchanan, Temple, Carrollton) over 5 years ago

Yes- there is drama in a lot of our dealings and we couls all write a book. The only time a buyer actually walked away was the day before closing because he had his drivers licsense suspened and was most likely about to lose his job. He forfieted his deposit so the seller and both of our brokerages shared it and I put the house right back on the market, sold it in days and closed in 3 weeks!

Posted by Jeri Herl, CDPE, CLHMS, GRI (Keller Williams Realty Centre) over 5 years ago

I've never had that happen to me, either.  Negotiate, negotiate, negotiate.  I did have a Realtor friend tell me a story where the Buyer and Seller got into a fist fight at the closing, and the Seller refused to sell his house to the Buyer. Incredible but true ....

Posted by Christi Farrington, ~ Your representative in Fairfield County, CT (William Raveis Real Estate - Norwalk, CT) over 5 years ago

Donna you have the skills necessary to keep those deals together and find solutions!  Good post and fun to read of your success at the closing table.

Posted by Maureen Bray Portland OR Home Stager ~ Room Solutions Staging, "Staging that Sells Portland Homes" (Room Solutions Staging, Portland OR) over 5 years ago

When I was an agent I never had anyone walk away from the closing table, but one summer I did have two buyers who walked away a week before closing. In both cases they had decided against buying a house in favor of "buying a divorce."

Posted by Marte Cliff, your real estate writer (Marte Cliff Copywriting) over 5 years ago

I also have been fortunate to not having a client walk from closing. (knock on my head).  I did have one  "unique" seller who threatened to but they came to their senses at the last minute.

Posted by Bill Dean, William Dean - Broker, Salesperson (Haggerty Team St. Louis, Mo.) over 5 years ago

I have to agree, if we are at the closing table, usually it's already a done deal. Yes, there is always some type of drama (it wouldn't be as much fun or as much work if there wasn't), but I can say that I've never had a buyer or seller walk at the closing table either.

Posted by William James Walton Sr., Greater Waterbury Real Estate (WEICHERT, REALTORS® - Briotti Group) over 5 years ago

Seller #2 must have hadda combination of NOT wanting to move and then having to do most of the work her-self (hence, the "huffing and puffing" that you mentioned). Just couldn't take it out on #1, so you were "Volunteered" to vent on!

Posted by Travis "the SOLD man" Parker; Associate Broker, email: Travis@theSOLDman.me / cell: 334-494-7846 (Team Linda Simmons, Enterprise, AL 36330) over 5 years ago

Donna,

Thank you for sharing your story with us and very interesting point also! Great blog post!

Posted by EMILIA B COOPER, REALTOR® SFR.NCHSE.AHWD, Short Sales, Foreclosure & Bank Owned Real Estate (LAROSA REALTY) over 5 years ago

Donna, I very much echo what you shared as far as never having had a buyer walk away from the closing table.  I have been an agent or a Broker for thirty-nine years, and have NEVER had a buyer or seller walk away from the closing table, and not close.  How bizarre.  Sounds like pretty inept agents to me.

At the closing table... there is no drama.  My clients understand everything before hand because I am their agent, and they are simply prepared to go to the title company, sit down and sign about 20 minutes of paperwork if they are the seller, and if they are the buyer... about one hour's worth of paperwork... and they are done.

It usually takes the lender no more than an hour or two to give the order to fund (the title company is almost always in receipt of wired funds)... and the loan and transaction is then considered closed.  Buyer gets keys, seller gets proceeds, and we get paid our commissions.  At the closing table.

Also... I appreciate the three stories you share in your post about the negotiations you went through at the last minute to smooth out the speed bumps and get the home closed.  Very well done.  A GOOD agent does things like this.  A few dollars her or there, and extra phone call, and whoosh... the home is closed and everyone is "relatively" happy, and moves on with their lives.

Donna, a great job by a great agent!

Posted by Karen Anne Stone, Fort Worth Real Estate (New Home Hunters of Fort Worth and Tarrant County) over 5 years ago

Donna, these are good examples of thinking outside the box to get to the finish-line! Most of the time people are willing to acknowledge a misstep and make things right for the benefit of the transaction. Our job is to deal with the myriad of things that happen in transactions and you are an expert!

Posted by Sharon Parisi, Dallas Homes (United Real Estate Dallas ) over 5 years ago

Being the calm mind when nerves get frayed is an important part of our job. Looking for and finding solutions is a most useful skill. Sounds like you have that down pat, Donna

Posted by Lottie Kendall, Serving San Francisco and the Silicon Valley (Today | Sotheby's International Realty) over 5 years ago

It's a great skill to guide emotionally elevated parties to their original goal. I like your thematic reminding of the parties why they were buying or selling in the first place.  I also used to make financial sacrifices to smooth malfeasances or stubbornness of one party or another.  Now I try much longer and with more steely conviction to solve it with the buyers' and sellers' motivations, instead of my compensation.

Posted by Scott Gleason, Westfield NJ New Homes Specialist (RE/MAX Select) over 5 years ago

Way to go Donna!  At the end of the day, write psychologist and therapist at the end of your name!  Great post!

Posted by Jan Green, HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN (Value Added Service, 602-620-2699) over 5 years ago

Good post!  I've had some uncomfortable closings, seperate rooms, negotiating repairs for items that popped up at settlement, but thankfully & knock on wood we've always sorted it out.

Posted by Dale Cosack (BHHS Fox & Roach Realtors - Newtown) over 5 years ago

I have never lost at a closing either, but this is not without some bumps and bruises along the way.  My stories are like yours--one individual not paying attention to the details that were agreed upon.  Vigilance as the day draws near is the best preventative measure.  I am always in close contact with the other agent and my clients as we get to the day. Great post.

Posted by Larry Lawfer, "I listen for a living." It's all about you. (YourStories Realty Group) over 5 years ago

Have never had anyone walk out at the closing table either. Have everything worked out before I get there.

Posted by Bill Reddington, Destin Florida Real Estate (Re/max Southern Realty) over 5 years ago
Also not at the closing table but a few threats prior. The stress level can be overwhelming for some sellers. Temper tantrums, near breakdowns..hopefully are addressed prior to meeting at the closing table.
Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) over 5 years ago

There are so many things are going on during the escrow time, so many additional details negotiated, some compromises are reached....Can be very stressful time for all. Just today,  my client called just few hours after inspection and told me they decided to cancel. Why??!! It was such a shock, I did not see it coming at all:( I let them to sleep on it and we'll talk tomorrow what actually had happened. I hope, it is just a stress glitch since they got a really good deal and they know it.

Posted by Inna Ivchenko, Realtor® • Green • GRI • HAFA • PSC Los Angeles CA (Barcode Properties) over 4 years ago

It stinks when  you are so close, and things start to come up.  But great job to you for keeping your cool and helping your clients get the best out of it.

Posted by Des & Spiro Kouridakis, - North Orange County Experts (Berkshire Hathaway HomeServices CA Properties) over 4 years ago

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