Austin TX Real Estate - Hill Country Austin Lakeway Homes for Sale: Texas Agents- Don't EVER use Nations again!!

Texas Agents- Don't EVER use Nations again!!

Don't EVER use Nations Residential Service for your home warranty company!  They are only a Texas based company, so this won't affect many of you, but I know there are tons of people across the country who are buying investment properties in Dallas and much of Texas, so this will effect you.

I have been a big proponent of Nations for several years. Many of my own buyers and sellers have put this coverage on their homes. Over the years, I would get calls or emails every once in a while from one of my clients saying how they called Nations, but their claim was denied and they had to pay this and that. I just shrugged it off saying I'm sure they had a reason for denying the claim... WRONG!!

I have had Nations on my personal house since I bought it last July ‘05. First, the garbage disposal goes out, but it's a Saturday, and the warranty is only good during weekdays, so unless we wanted to not use our kitchen sink for 3 days, we had to go buy a new disposal ourselves. Second, our garage door opener stopped working, bad gear. I have the Preferred Package with the Upgrade Package and the upgrade package covers garage doors... oh, but the upgrade package actually only covers the garage door if you also have the basic garage door coverage. That is complete BS! Why would I need to pay extra for an upgrade package to cover something when it's not even covered in that package?

Third, our AC goes out mid-July. It went from a 16 degree differential down to a 4 degree differential. I call Nations, they send someone out, they fill the unit with Freon, wrap duct tape around a hose thingy and say it's fine. At that time, my husband pressed the technician for an explanation of needing to add so much Freon. The tech's response was that he was only topping it off, though he added quite a bit, and that it's quite common to need to add Freon every once in awhile. Fourth thing that happens is a month ago, a few days before the warranty expires, one of the water heaters is acting up, so we call Nations again. This time, they say it's an improper install of the water heater so they can't cover it, but they'll gladly charge us over $800 to fix it. We asked what he meant by improper install, and he says it's installed per city code and city ordinances, but it's not installed per home warranty standards... WHAT?!

At that time, we let the warranty lapse and did not renew it because of the bad experiences. Two days ago, we call Nations and tell them that the AC was not fixed when their people were out 6 weeks ago. After getting the differential back up to 16 degrees, just 6 weeks ago, it's now back down to 10 degrees. Can you say leak?? The same people came and looked at it and confirmed there's a leak. Will Nations cover it? NO! They claim since we don't currently have coverage, there is nothing they can do. Oh, YES, there is!! They can warrant the work of the AC company they sent out here. By the way, the company is now denying adding Freon so they're saying there was no leak when they were here 6 weeks ago. How can you go from 16 degrees, down to 4 degrees, back up to 16, and now back down to 10 without there being a leak, Freon being added, and yet that same Freon leaking back out?

The basis of this blog is to make sure no one else falls into the trap of Nations Residential Services! This is posted on two of my blogs; this will be emailed to the news media; this will be sent to the president of Nations, to their sales rep, to the BBB, and also to our attorney.


Comment balloon 5 commentsDonna Harris • September 08 2006 03:55PM


Please, if you have stories about Nations, please post them as this will be given to our attorney, the BBB, and the news media.

Thanks!  Donna

Posted by Donna Harris, Realtor,Mediator,Ombudsman,Property Tax Arbitrator (Donna Homes, powered by JPAR - over 12 years ago
Wow Donna, how awful to get burned like that!  I hope you are able to not only get your own situation resolved, but that you are able to help all of those past clients who were shafted as well.  Good luck and go get 'em!
Posted by Jennifer Bolen, CREOS, CFS, LHMS (ReMax on the Lake) over 12 years ago

Thanks for the heads up! That kind of stuff drives me crazy!


Posted by Scott Turner (Turner Residential) over 12 years ago

Wow, that stinks. It does make me feel better for never getting a home warranty on any of my houses in the past.

Ken Stampe

Posted by Ken Stampe, iBrandPlan ( - Grow your e-Profile & Brand) over 12 years ago
Thanks for the heads up
Posted by Rob Wills (Gilpin Realty Inc.) over 12 years ago