I got a call yesterday evening from a gentleman saying he was given my name and information as a referral from one of my past clients. Yeah! We all love referrals and strive to receive them.
I spoke with this gentleman for about 10 minutes about what he was looking for and time frame and price range and everything of the sorts.
Then, the word RE/MAX comes out of my mouth, because, yes, I'm a RE/MAX agent.
"I'm Sorry, but I won't work with a RE/MAX agent."
What does me being a RE/MAX agent prevent you from working with me?
"Sam spoke very highly of you and said I would be crazy to use anyone else, but he never mentioned you were a RE/MAX agent. I had a bad experience some umpteen years ago, and I'll never work with a RE/MAX agent again!"
Wow, that's some anger this guy has. From what I gather, he was under contract with a property using a RE/MAX agent. Then the Seller decided not to sell so he couldn't buy the house. Also, something about the Earnest Money wasn't returned to him because it was never put in escrow and that he had no recourse in getting it back. Huh?
First, if a Seller backs out, the Buyer has A LOT of recourse! Second, Earnest Money MUST be deposited in a separate account, in Texas we use Escrow Accounts set up by the third party Title Company, and the funds are not allowed to co-mingle in any way with anyone party to the contract.
I'm thinking his agent messed up royally on helping him get his money back, but why take it out on all "RE/MAX" agents? Each office is independantly owned and operated, and each REALTOR® runs his or her own business under the office's umbrella for marketing purposes.
I was highly referred, and this guy was ready to get in my car immediately to look at houses, and he let one bad experience ruin a new one.
For all you buyers out there, interview your potential Buyers' Agent on their own merits, and don't put someone else's mistake onto them. He said it himself, I came very highly recommended. His friend had an awesome experience, why wouldn't he? His interview skills got him a bad agent in the passed, you would think he would run wild with excitement with a referral!